Privacy Policy

1. Who we are

OnboardHero.app (the Service) is operated by Fractional Labs Inc, 1130 Ogletown Rd, Suite 2, Newark, DE, 19711-5689, United States. This policy explains what personal data we collect, why we collect it, and what rights you have.

2. Data we collect

Account data: name, work email, company name, and billing details needed to provide the Service.

Product data: the onboarding material, documentation, and configuration you provide.

Call data: audio, transcripts, and metadata generated during onboarding calls conducted through the Service.

Usage data: log records, device and browser information, and analytics events used to keep the Service reliable and secure.

3. How we use data

We use personal data to deliver onboarding calls, operate and secure the Service, provide support, process payments, meet legal obligations, and communicate service updates. We do not sell personal data.

4. Legal bases

Where the GDPR applies, we process personal data on the basis of contract performance, our legitimate interests in operating and improving the Service, consent where required, and compliance with legal obligations.

5. Processors and sharing

We share personal data with vetted service providers that host our infrastructure, process payments, and provide speech and language processing, strictly to deliver the Service and under written data protection terms. We may disclose data where legally required.

6. International transfers

Personal data may be processed in the United States and other countries. Where required, transfers rely on Standard Contractual Clauses or another approved safeguard.

7. Retention

We retain account data for as long as your subscription is active and for a limited period afterward to meet legal and accounting requirements. Call recordings and transcripts are retained according to your configured retention setting and can be deleted on request.

8. Security

We use encryption in transit and at rest, least privilege access controls, audit logging, and regular review of our providers and infrastructure. No system is perfectly secure, but we work to reduce risk continuously.

9. Your rights

Depending on your location you may request access, correction, deletion, restriction, portability, or object to certain processing. Contact us and we will respond within the period required by applicable law.

10. Cookies

We use strictly necessary cookies to operate the site and limited analytics cookies to understand usage. You can control cookies through your browser settings.

11. Children

The Service is intended for business use and is not directed at children under sixteen. We do not knowingly collect their personal data.

12. Contact

Privacy questions can be sent to privacy@onboardhero.app or by mail to Fractional Labs Inc, 1130 Ogletown Rd, Suite 2, Newark, DE, 19711-5689, United States.